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What's your number one biggest thing that you've got out of today?

Jim: We've built a quoting system for our jewellery so our staff can use it and it's really, well, we're working on it still but it's still really easy and hands-on and our minds have exploded with the possibilities now so we're looking forward to doing more with it.

Scott: Oh yeah, mine's probably the fact that anyone that's already got their head around this is so far ahead of us, so we need to get a hurry up with it.

Anything else you want to say about the day?

Jim: I need to do another course with you, I think, just to further things.

What's the number one takeaway from today?

Just the capability that we had no idea existed, that we're all very excited to start using.

What's the best thing that you've built today that you're going to use heaps of?

The dashboards, because I've created four, not just one. Four dashboards that suddenly at my fingertip have so much information and very well organised.

Is there anything else that you would have wanted out of today?

Time. More time.

It was a time management thing for me. It was, I was doing my appointments the old-fashioned way. I would have someone email me and then I would manually make an appointment for them, I would send it to them and then they would have to send the money, and to make one appointment it was like a back and forth, back and forth, back and forth. I felt like I was stuck in the 1970s with pen and paper.

And then you came along and you said, Mila, what are you doing? And I said, I'm making appointments for people manually. And you said, oh no no, we can't have that, that's gotta stop. And I said, Kelly, but I don't know how to do it. And you said to me, I'm going to do it for you. And you did it for me. You did it for me in a jiffy, like quick.

So now it was a time saver, hours and hours that I would have to look at my email and make these appointments and talk to these people back and forth. I was spending like, I don't know how many hours a week just making appointments, and you automated it for me, made it easy. You showed me the platform, you set it up for me, you made sure that all the links went out, you know, you taught me how to use it.

Seeing her new website for the first time, 5 November 2026

You can feel it ... I love how it like starts with like breathe in ... You like nailed it. This is why people get help.

At the end of the workshop, 6 November 2026

Why did you come along today?

We are at a point in our business where we're ready to scale and expand and operations are kind of lacking behind the scenes, so I came to learn and implement.

What was your number one thing that you wanted to kind of get out of today?

I think some deeper understanding of the functionality of AI but also the support it can give us inside the business and I have excelled in understanding that. Yeah, mind blown.

You think you've got a better handle on what it can do for you from here on out?

Yeah, I think there's probably a week of implementation for us to build everything in the back end and then from there I'm excited to see what we can do.

What's your favourite thing that you did today?

I think once we're finished, it's the CRM and the one platform, one thing whilst it talks to AI at the same time to support community as well. That's really important to us as a business, so the community aspect of that is really important. I'm excited, yeah.

Anything else?

Oh, I just want to say thank you. Like thank you for understanding our business, thank you for seeing me and thank you for helping us move 10 steps forward in a day.

I paid two and a half thousand dollars to someone to design me a website. And all I got was the words that I had written and a couple of my drawings. And then he blocked me, which was so frustrating and made me really angry for a little while. But this has exceeded all my expectations.

What's the biggest thing that you got out of it today?

I think the biggest thing is just really that there is no limit. And knowing that just allows my creativity to just like go, okay, let's do this, let's do this. So I'm excited about playing around and seeing what I can find.

Kirra: It's done it. Are you kidding? It's done it. What? It's edited a video? ... No way.

Dee: I'm just going to walk away and live my life. Go play with my kids. I'm going to go book some more shoots.